Compliance & Certifications

Our Commitment to Compliance

At PhonoTech Inc., we are committed to maintaining the highest standards of security, privacy, and regulatory compliance. Our comprehensive compliance framework ensures that our DevOps, AIOps, and MLOps services meet or exceed industry standards and regulatory requirements.

We continuously monitor and update our compliance posture to adapt to evolving regulations and industry best practices, providing our clients with confidence in our security and governance capabilities.

Security Certifications

SOC 2 Type II

PhonoTech maintains SOC 2 Type II certification, demonstrating our commitment to:

• Security of customer data and systems
• Availability of services and infrastructure
• Processing integrity and data accuracy
• Confidentiality of sensitive information
• Privacy protection and data handling practices

ISO 27001:2013

Our Information Security Management System (ISMS) is certified to ISO 27001:2013, ensuring:

• Systematic approach to managing sensitive information
• Risk-based security controls and procedures
• Continuous improvement of security practices
• Regular security assessments and audits

Cloud Security Alliance (CSA)

We maintain active membership and certification with the Cloud Security Alliance, adhering to:

• Cloud Controls Matrix (CCM) framework
• Security, Trust & Assurance Registry (STAR) certification
• Best practices for cloud security architecture

Privacy and Data Protection

PIPEDA Compliance

We fully comply with the Personal Information Protection and Electronic Documents Act (PIPEDA):

• Accountability for personal information protection
• Consent mechanisms for data collection and use
• Limiting collection to necessary purposes
• Safeguarding personal information with appropriate security
• Openness about privacy policies and practices
• Individual access and correction rights

Provincial Privacy Laws

Our operations comply with applicable provincial privacy legislation:

• Personal Information Protection Act (PIPA) - Alberta and British Columbia
• Personal Health Information Protection Act (PHIPA) - Ontario
• Act Respecting the Protection of Personal Information (Quebec)

International Privacy Frameworks

For international clients, we maintain compliance with:

• General Data Protection Regulation (GDPR) - European Union
• California Consumer Privacy Act (CCPA) - United States
• Privacy Act 1988 - Australia

Industry Standards and Frameworks

NIST Cybersecurity Framework

Our cybersecurity practices align with the NIST Cybersecurity Framework:

• Identify: Asset management and risk assessment
• Protect: Access controls and data security
• Detect: Anomaly detection and monitoring
• Respond: Incident response and communications
• Recover: Recovery planning and improvements

ITIL 4 Service Management

Our service delivery follows ITIL 4 best practices:

• Service value chain and value streams
• Continual improvement processes
• Service level management
• Incident and problem management
• Change and release management

DevOps and Agile Frameworks

Our development and operations practices incorporate:

• Scaled Agile Framework (SAFe)
• Site Reliability Engineering (SRE) principles
• Continuous Integration/Continuous Deployment (CI/CD)
• Infrastructure as Code (IaC) best practices

Regulatory Compliance

Financial Services

For financial sector clients, we comply with:

• Office of the Superintendent of Financial Institutions (OSFI) guidelines
• Payment Card Industry Data Security Standard (PCI DSS)
• Bank for International Settlements (BIS) operational risk standards
• Canadian Anti-Money Laundering (AML) regulations

Healthcare

For healthcare clients, we maintain compliance with:

• Personal Health Information Protection Act (PHIPA)
• Health Insurance Portability and Accountability Act (HIPAA)
• Canada Health Act requirements
• Provincial health information legislation

Government and Public Sector

For government clients, we adhere to:

• Treasury Board of Canada Secretariat (TBS) security standards
• Government of Canada Cloud Adoption Strategy
• Privacy Impact Assessment (PIA) requirements
• Security Assessment and Authorization (SA&A) processes

Cloud Provider Compliance

We leverage compliant cloud infrastructure from certified providers:

Amazon Web Services (AWS)

• SOC 1, 2, and 3 certifications
• ISO 27001, 27017, and 27018 certifications
• PCI DSS Level 1 certification
• FedRAMP authorization

Microsoft Azure

• SOC 1, 2, and 3 compliance
• ISO 27001 and 27018 certifications
• HIPAA Business Associate Agreement
• Cloud Security Alliance STAR certification

Google Cloud Platform

• SOC 1, 2, and 3 certifications
• ISO 27001 certification
• PCI DSS compliance
• GDPR compliance and data processing addendum

Audit and Monitoring

We maintain a comprehensive audit and monitoring program:

• Annual third-party security audits and penetration testing
• Quarterly compliance assessments and gap analyses
• Continuous security monitoring and threat detection
• Regular vulnerability assessments and remediation
• Internal audit program with independent oversight
• Compliance training and awareness programs

Risk Management

Our enterprise risk management framework includes:

• Regular risk assessments and impact analyses
• Business continuity and disaster recovery planning
• Vendor risk management and due diligence
• Operational risk monitoring and reporting
• Cyber risk insurance and financial protection
• Incident response and crisis management procedures

Compliance Documentation

We maintain comprehensive documentation to support our compliance efforts:

• Security policies and procedures manual
• Data protection and privacy policies
• Incident response and business continuity plans
• Compliance matrices and control mappings
• Training records and competency assessments
• Audit reports and compliance certificates

Contact Our Compliance Team

For compliance-related inquiries, documentation requests, or audit coordination: